Frequently Asked Questions

Activation - ePAY Card

HOW DO I ACTIVATE MY ePAY CARD ONLINE?

1. Visit www.epayja.com.
2. Select "Card Services" then “ePAY Card - Pinning”.
3. Enter your 16 digit ePAY number as well as your name, and phone number.
4. Enter the 4-digit PIN you would like to set.
5. Confirm your PIN (numbers entered must match).
6. Click “Activate”.

Errors Cardholder may receive

1. "*Required" – The text box highlighted is required, information must be entered in order to proceed.
2. "Please use format.." – Cardholder entered information in an incorrect format (DOB or Mobile number). For mobile number use 876-XXX-XXXX Format.
3. "Invalid Card" – The card number was entered incorrectly.
4. "PIN & Confirmation PIN both should be same." – The New PIN and confirmation PIN provided do not match, cardholder entered different PINs.

Reset PIN - ePAY Card

CAN I ACTIVATE MY ePAY CARD BY CALLING IN?

1. No, Cardholders are required to activate online.
2. Call 876-906-3608 to speak to a Customer Service Representative, who will assist you through the activation process.

Purchases

ePAY MERCHANT

Swipe or scan your card at any ePAY POS terminal to make a purchase.

CHANGED YOUR PHONE, AND NOW CAN'T LOG IN?

As a security feature, the ePAY mobile application is locked to one mobile phone at a time (that is, your old phone). Let us know by calling 876-906-3608 and a Customer Service Representative will reset the application for you.

HOW DO I CHECK MY BALANCE ON THE APP?

1. Log in using your card number and PIN.
2. After succesful log in, you are presented with the app's dashboard.
3. At the top of the dashboard is your account overview showing your total available balance.
4. Clicking this section will display the breakdown of all your accounts.

HOW DO I TRANSFER FUNDS BETWEEN ePAY CARDS?

1. Log in using your card number and PIN.
2. After succesful log in, you are presented with the app's dashboard.
3. From the navigation bar at the bottom select “Transfers”.
4. Select the account you’d like to transfer from.
5. Enter recipient’s card number. You can check if your sending to the correct account by clicking the "Search" button.
6. Enter the amount to be transferred.
7. Enter your PIN.
8. Select “Transfer Funds”.

HOW DO I ORDER MEALS THROUGH THE APP?

1. Log in using your card number and PIN.
2. After succesful log in, you are presented with the app's dashboard.
3. Select “Order Meals Online” from the Quick Links section.
4. The app will present the list of restaurants currently assigned to you.
5. Select the restaurant of your choice.
6. View their menus, select categories and add items to your cart.
7. When complete select “CheckOut”.
8. Select your delivery address.
9. Confirm the items in your cart, and add any other delivery instructions.
10. Click “Place Order”.

HOW DO I PAY BILLS THROUGH THE APP?

1. Log in using your card number and PIN.
2. After succesful log in, you are presented with the app's dashboard.
3. Select “Pay Bills” from the Quick Links section.
4. Select your service provider from the dropdown list.
5. Enter your account number.
• *For JPS accounts, please enter account number in the format xxxxxx-xxxxxxx.
• *Dash must come between customer number and premises number.
6. Enter the amount you wish to pay.
7. Enter your PIN.
8. Click “Pay Bill”.

HOW DO I PURCHASE CREDIT THROUGH THE APP?

1. Log in using your card number and PIN.
2. After succesful log in, you are presented with the app's dashboard.
3. From the navigation bar at the bottom, select “Phone Credit”.
4. Select your Service Provider.
5. Enter the cell phone number to be topped up.
6. Enter the top-up amount.
7. Enter your PIN.
8. Click “Buy Credit”.

CAN I CHECK MY TRANSACTIONS ON THE APP?

1. Log in using your card number and PIN.
2. After succesful log in, you are presented with the app's dashboard.
3. From the navigation bar at the bottom, select “Transactions”.
4. Your last 10 transactions will appear.
5. Here you can change your transaction view as desired.

FORGOT YOUR PIN?

1. Visit www.epayja.com.
2. Log in in to your account using your full ePAY card account number and password.
3. Once logged in, go to "Settings" and click "PIN Reset".
4. Read instructions presented and click the “PIN Reset” button.
5. An email with further instructions will be sent to the email address on record.
6. Open email received, and click the reset PIN link.
7. Copy temporary code from email and paste into the reset PIN page.
8. Set and confirm your new PIN.
9. Do not forget your new PIN.

FORGOT YOUR PASSWORD?

1. Visit www.epayja.com.
2. Select "Forgot your Passowrd?" link from the Secure ePAY log in section.
3. Enter your full ePAY account number.
4. Click “Submit”.
5. An email with further instructions will be sent to the email address on record.
6. Open email received, and click reset password link.
7. Copy temporary password from email into reset password page.
8. Set and confirm your new password.

I LOST/BROKE/ MY CARD, WHAT DO I DO?

1. Report all lost/misplaced/stolen/damaged cards to Jamaica Money Market Brokers Limited.
2. Call us toll free at 876-906-3608.
3. Your account will be verified.
4. A representative will immediately freeze your account, to avoid any unauthorised usage.
5. The representative will also guide you through the process of getting a new card.

MY COMPANY BENEFIT WAS NOT REFRESHED.

Contact your human resources department, they are responsible for the top up of company benefit funds to employees’ accounts.

I’VE BEEN TRYING TO LOG IN BUT NEVER BEEN ABLE TO?

First Time log in

1. Visit www.epayja.com.
2. At the top left corner enter your cardnumber as your username.
3. Enter your last name as your default password.
4. Click log in.
5. You’ll be prompted to update your password.

Forgot your password?

1. Visit www.epayja.com.
2. At the top left corner Select “Forgot your password?”
3. Enter your card number.
4. Click Submit.
5. An email will be sent to the email address associated with that card account containing a new default password and a link to change your password.

What if no email is received?

1. Check your Spam/Trash Folders
2. Check if the correct card number was submitted.
3. Check if your card account has an email address supplied.
4. Check email correctness.
• If you received your card through your company, speak with your human resources representatives about updating your account with the correct email.
• Or contact us and we’ll update your profile with the correct email.

MY CARD KEEPS DECLINING WITH THE “INSUFFICIENT FUNDS” ERROR

You may not have any funds on your account. Check your available balance via the ePAY Mobile App or log in to your profile online.

• It may also be that you are trying to use company benefit funds from your company at merchants not approved by your company. Your company has the right to decline services from certain merchants, which could be the case.